Call Us : +971 67 485 385
  Email : capme@eim.ae

Dubai, Ajman, Sharjah – U.A.E.

QUALITY

1. INTRODUCTION

Capital Middle East LLC has an established, maintained and effective QMS, which is planned in conjunction with management function and is in accordance with the main quality requirements as defined in management bylaw. It is the function of the quality program to document without restriction, the Capital Middle East LLC, commitment to quality and health & safety at work at all levels. This company is managed by a team of professionals, under the expert guidance of the GM. The factory with the production line, storage shed, main office, laboratory and workshop is located in Sharjah and Ajman. The factory is equipped with the state of the art technologically advanced machines for fabrication and manufacturing of products that meet customer and applicable regulatory requirements. It also aims to enhance customer satisfaction through the effective application of the quality system including process for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

2. ACTIVITIES

THE COMPANY

Our company, established in Sharjah since 2007, is one of the leading companies in the region for production of Glass Fibre Reinforced Plastic (GRP) products, Scaffolding, Prefabricated Caravan, Heavy Duty Profile Sheet and Steel Fabrication.

  • Steel fabrication (Hot rolled section) at any level and range.
  • Heavy Duty G.I. Aluminium Profile
  • Electro forged Grating
  • Scaffolding Manufacturing
  • Car park shade steel structure

Our important manpower together with an advanced technology base provides our clients with very high quality products.

Our participation to the big infrastructure and building projects in the area is due to our experience in the field for the past many years, to the big satisfaction of the consultants and contractors.

Our continuing research and development will result in introducing soon several new products in the market. Our expansion projects in the near future will increase our exports to other GCC countries, the Middle East and Europe.

Application

The company has not made any exclusion to the Technical Specification.

3. DEFINITIONS

  • Acceptance Criteria: Defined limits placed on characteristics of materials, products and services.
  • Calibration: Comparison and adjustments to a standard of known accuracy.
  • Contract: Agreed requirements between supplier and customer requirements transmitted by any means.
  • Control Feature: A documented method to perform an activity to ensure conformance with specified requirements.
  • Customer: The intermediate/end user of services/product.
  • Delivery: The point in time and physical location at which the agreed transfer of ownership takes place.
  • Design Acceptance Criteria: Defined limits placed on characteristics of materials, products, or services established by the supplier to ensure conformance to the product design.
  • Design Validation: The process of proving a design by testing. The required testing that is required by supplier, user, and/or the applicable product specification to demonstrate the conformance of the product to design requirements.
  • Design Verification: The process of examining the result of a given design or development activity to determine conformance with specified requirements.
  • Driver’s License
  • Dispatch: To send off to a particular destination.
  • Documentation: Recorded information.
  • Manufacturing Acceptance Criteria: Defined limits placed on characteristics of materials, products, and services established by the supplier to ensure conformance to the manufacturing requirements.
  • Organization: The Company providing the products/services.
  • Product: Result of activities or processes. A product may include service, hardware, processed materials, software, or a combination thereof.

    • A product can be tangible (e.g., assemblies or processed materials) or intangible (e.g., knowledge or concepts) or a combination thereof.

  • Quality: Conformance to specified requirements.
  • Special Processes: Processes, the result of which cannot be fully verified by subsequent inspection and/or testing of the product.
  • Specified Requirements: Those requirements necessary to provide product, including designated quality system elements, design and manufacturing acceptance criteria and customer defined requirements.
  • Supplier: The vendors/subcontractors supplying materials/services to the organization.
  • Tender: Offer made by a supplier in response to an invitation to satisfy a contract award to provide product/service.

4. QUALITY MANAGEMENT SYSTEM

General Requirements

Quality Management System conforming to the requirements of ISO 9001: 2000, API Q1 API SPEC other standards are developed, effectively implemented, monitored and measured to achieve continuous improvements. The product/service operations will be carried out conforming to the requirements of API SPEC, national/international standards, specifications and applicable regulatory requirements.

Capital Middle East LLC has identified the processes needed for the Quality Management System and Applications throughout the company and determined the sequence and interaction, the criteria and methods required to ensure operations and control of processes effectively.

Capital Middle East LLC will
  • Ensure the availability of resources necessary to support the operation
  • Monitor measure and analyze the processes.
  • Implement actions necessary to achieve result and continued improvement of processes.
  • Ensure to control all sub-contracted activities.
Documentation Requirements

General

CAPITAL MIDDDLE EAST LLC has four levels of QMS documentation.

    Level-1  Quality Manual

    Level-2  Control Procedures

    Level-3  Operating Procedures and Work Instructions

    Level-4  Records (Forms)

Quality Manual

The quality manual will address:

  • Quality policy and Objectives.
  • Procedures needed for the control of quality management system.
  • Interaction of processes ‘Annexure B’ needed for management responsibility, provision of resources, product realization, measurement, analysis and continuous improvements.
Control of Documents
  • Procedure QAP 050 will address control of all documents including documents of external origin such as specifications, drawings etc.
  • The Divisional heads will prepare the documents, which will be reviewed for adequacy by the MR and approved by GM.
  • The MR will ensure that current revision document available at all locations.
  • One set of old revision documents will be stamped obsolete documents will be destroyed.
  • MR will maintain a master list of documents indicated the current revision status of quality manual, procedures and records.
  • Changes to documents will be marked as revision numbers and the changes will be indicated in the attachments.
  • Changes to documents will be reviewed and approved by the same functions/organizations as original documents.
  • All documents are legible and readily identifiable.
Control of Quality Records
  • Procedure will address control of quality records.
  • Quality records will be maintained to demonstrate conformance to the specified requirements and the effective operation of the quality system.
  • Quality records shall remain legible, readily identifiable and retrievable.
  • Quality records are stored and maintained in such a way to provide a suitable environment to prevent damage or deterioration or less.
  • All quality management system records will be retained for 3 years.
  • Records required by API product specification will be retained for 3 years.
  • Where agreed contractually quality records shall be made available for evaluation by customer.

5. MANAGEMENT RESPONSIBILITY

Management Commitment

The GM will ensure that the QMS will be developed, communicated to all personnel, implemented effectively to meet customer and regulatory requirements and continually improve effectiveness.

Customer Focus

Data analysis for continuous improvement procedure will address to ensure that the customer requirements are identified, evaluated and fulfilled with the aim of enhancing customer satisfaction.

Customer Focus

Capital Middle East LLC will operate to achieve maximum customer satisfaction and quality of product. These OBJECTIVES will be implemented and carried out by the following :

  • Complying with all national/international standards and requirements.
  • Optimizing resources and reduce wastage.
  • Development of the facility and training of personnel.
  • Ensuring cost effective jobs and services and delivery on time.

    • THE MANAGEMENT OF Capital Middle East LLC IS COMMITTED TO CONTINUALLY IMPROVE THE TASK OF IMPLEMENTING AND MAINTAINING AN EFFECTIVE QUALITY SYSTEM, AS A MEANS FOR ENSURING THAT THE NEEDS AND EXPECTATIONS OF OUR CUSTOMERS ARE ALWAYS MET. THIS IS REVIEWED PERIODICALLY.

    THIS WILL DEMONSTRATE OUR COMMITMENT TO THE HIGHEST STANDARDS OF CUSTOMER SERVICE BASED ON:

    • MEETING SPECIFIED QUALITY REQUIREMENTS BY IMPLEMENTING CONTROLLED WORKING PRACTICES.
    • SELECTING HIGH QUALITY RAW MATERIALS APPROPRIATE TO FINISHED PRODUCT SPECIFICATIONS.

    OUR EMPLOYEES ARE AWARE OF THEIR RESPONSIBILITY WITH REGARD TO QUALITY AND IT IS MANDATORY FOR ALL EMPLOYEES OF Capital Middle East LLC TO COMPLY WITH THE REQUIREMENTS OF THE QUALITY MANAGEMENT SYSTEM.

Planning
Quality Objectives

The measurable and achievable quality objectives are established at each section level.

Quality Management System Planning

The divisional Managers will ensure to prepare quality plans on specific customer request for the various type products, projects or contracts. The quality plan will include as a minimum:

  • Identification and acquisition of control, processes, equipment, fixtures, resources and skills that are needed to achieve the required quality.
  • Ensuring the compatibility of design, production process, inspection and test procedures and applicable documentation.
  • Updating the quality control inspection and testing techniques.
  • Identification of any measurement requirement.
  • Identification of suitable verification at an appropriate stage.
  • Clarification of standards of acceptability for all features and requirements including subjective element.
  • Identification and preparation of quality records.
Responsibility, Authority and Communication
Responsibility and Authority
Organization Chart

The organization of the company has been defined and is illustrated in this manual.

Responsibility and Authority

The responsibility, authority and the interrelation of all personnel who manage, perform, and verify work, affecting quality have been defined and documented. The duties, responsibilities of the key personnel are as follows:

General Manager

Responsibilities and Authorities Relating to Quality

  • Defines and approves the quality policy of the company and ensures its implementation and maintenance.
  • Approves the Quality Manual & Training Plan.
  • Ensures that the quality system is reviewed twice per year to ensure its continuing suitability and effectiveness in satisfying the requirements of the standard.
  • Reviews and provides adequate source requirements for department managers.
  • Is responsible for the development of the company business plan, marketing strategy and long – term contracts.
  • Chairs the Management Review Meeting.
Management Representative

Management Representative is responsible for the implementation and maintenance of the quality system.

Responsibilities and Authorities Relating to Quality

  • Ensures the establishment of the processes needed for the quality system and its implementation, maintenance in accordance with the ISO 9001: 2000 and API SPEC Q1, International Standard and promotion of awareness of customer requirements throughout the company.
  • Reports on the performance of the quality system to the General Manager for review as a basis for improvement of the quality system.
  • Organizes scheduled as well as unscheduled Management Review Meetings.
  • Reviews with the Department Managers the quality system in their departments and when required.
  • Establishes and controls the documents and data control system.
  • Establishes the internal quality audit plan.
  • Initiates follow up audit and record the implementation and effectiveness of the corrective and preventive actions taken
  • Reports the final result of the internal audits to the Manager at the Management Review Meeting.
  • Verifies the quality system manual and procedures.
  • Liaison with external parties on matters relating to the companies quality system.
Internal Quality Auditor
  • Prepares and plans quality audits.
  • Conducts the internal audits and prepares Non-Conformity Reports and Audit Reports.
  • Discuss the results of these audits with the managers of the departments audited and to agree the corrective actions required and their completion dates. Carries out follow-up audit.

The duties of other key personnel are defined in their job descriptions. A master copy of all the job descriptions is maintained with the Personnel Manager.

The responsibility, authority, inter-relation and lines of communication of all personnel performing work-affecting quality will be detailed in the Job Description, Procedures, Organization Chart and the Quality plan. Organization Chart is enclosed as ‘Annexure A’ to this manual.

Management Representative

The GM has nominated the Product Manager, as a management Representative, with the authority to ensure that quality system is implemented and maintained.

Internal Communication

Internal communication within the company will be by means of

  • Internal Memorandums
  • Telephone calls/faxes/e-mails
  • Department meetings and notice boards
Management Review

Procedure will address management review of quality system.

  • The gm will conduct the management review meeting every six months with MR. If required, the department heads would be invited. The minutes will be recorded and circulated for follow up.
  • The review input will includes as maximum the following agenda : Results of internal audits, Customer feed back & Field non-conformities, Process performance and product conformity, Status of corrective and preventive actions, Follow up actions from previous management reviews, Planned changes that could affect the QMS, Recommendations for improvement, changes to applicable oil and gas industry standards, Trends of product non-conformances.

    • Input includes changes that could affect the Quality Mnagement System.

  • The review output will includes as a maximum, decision and actions related to improvement of the effectiveness of the QMS, improvement of product related to customer requirements and resource needs.

6. RESOURCE MANAGEMENT

Procedure QAP 180 will address resource management, competence, awareness, training of personnel affecting quality the effectiveness of the action taken and maintain appropriate records of education training skills experience.

Provision of Resources

Annual budget allocating resources in terms of finance, personnel, machinery and infrastructure etc, will be reviewed and approved by the GM to effectively implement the QMS, for meeting customer requirements and continually improve the system effectiveness.

Human Resources
  • Competent personnel required for the performance of company business processes will be organised by the administration.
  • The training needs of all personnel will be identified and training provided.
  • The training includes quality system indoctrination and job training.
  • The frequency of training will be decided based on the identified training needs.
  • The management has established and documented minimum qualification requirements based on education, training and examination or experience.
  • The training, indoctrination and qualification records are maintained separately.
  • The company will ensure that personnel are aware of importance of their work with respect to QMS.
  • The company will evaluate the effectiveness of action taken.
Infrastructure

The administrative building, workshop, the machinery required for manufacturing, fabrication, component restoration, repair/re-manufacturing etc have been identified and adequately provided.

Work Environment

The GM will ensure to maintain a safe working environment and housekeeping.

7. PRODUCT REALISATION

Planning of product/Service Realization

Divisional Managers will prepare quality plans on client specific request for the various types of product/services to be effectively implemented by all company personnel.

Customer Related Processes
Identification of Customer Requirements

Customer requirements stated and unstated are identified, defined and documented to include requirements for intended use, delivery, support activities, as well as statutory and regulatory requirements.

Review of Product/Service Requirements
  • Inquiries, tenders, contracts and orders will be reviewed to ascertain product/service requirements and to resolve differences between contract/order requirements and tender.
  • Verbal order requirements will be documented prior to acceptance.
  • The enquiry/tender/contract/order review will ensure capability to meet order requirements and resolve differences due to changes required.
  • Contract review records will be maintained for five years.
  • Amendments to contracts if any required, will be made by the Department Managers in consultation with the GM and communicated to concerned personnel.
Customer Communication

Capital Middle East LLC will ensure that proper internal/external customer communication channels are established regarding product information, inquiries, tenders, orders, order amendments, customer feed back and customer complaints.

Design and Development Control

Company will address design and development control.

Design and Development Planning
  • Divisional Managers will be responsible for making plans for each new design and development activity. The plan will describe the authority and responsibility of the personnel for each activity, reference standards and final approval etc.
  • The design and development activities are assigned to the trained and qualified personnel. The design documentation will include the methods, assumptions, formulas and calculation.
  • Organizational and technical interfaces of personnel involved in design and development will be identified, documented, transmitted and regularly reviewed.
  • The design output will be updated as the design and development progresses.
Design and Development Inputs

The applicable design and development input requirements such as

  • Functional and performance requirements.
  • Statutory and regulatory requirements.
  • Information derived from previous similar designs.
  • Results of contract review etc will be identified, documented and reviewed.
  • Incomplete, ambiguous or conflicting requirements shall be resolved.
Design and Development Output

Design and development output will be verified to ensure that

  • Input requirements are met.
  • Identifies characteristics crucial to the proper functioning of the product.
  • Includes acceptance criteria.
  • Translated in to instructions, procedures, working drawings, work orders, product specification, route card etc that includes acceptance criteria.
Design and Development Review
  • The design and development output will be reviewed by the Technical Manager with similar design, alternate calculations, review of route card/work, order etc.
  • The final design review will be conducted by the Department Managers for the design developed by the Technical Manager.
  • Department Managers will ensure that records of design review are maintained.
Design and Development Verification

The design and development verification will be conducted and documented by the Technical Manager. To ensure that design stage output meets the input requirements. Design review will also be treated as design verification.

Design and Development Validation

Design and Development validation tests, on final product, trial production, field validation and validation tests as per API product specification will be conducted and documented.

Control of design and Development Changes
  • Changes if any required in the design and development will be identified, documented and reviewed by the Department Managers and approved by the GM.
  • Design changes will be controlled by the same functions as the original design.
  • Technical Manager will carry out evaluation of design changes that affect the constituent parts and delivered product.
Purchasing
Purchasing Process

Procedure will address vendor approval.

  • Selection criteria and evaluation of supplier/subcontractor will be based on their ability to meet the supply/subcontract requirements.
  • Suppliers/sub-contractor will be verified for criteria such as past history, financial strength, technical capability, storage facility, machinery availability, personnel, transport facility, quality management system certification etc. Prior to approval and placement of order.
  • List of approved vendors will be maintained.

    • Assessment of vendors

  • The continuous compliance to the purchasing requirements will be assessed by one or more of the following listed methods.

    • a) Inspection of the final product at supplier’s/subcontractor’s premises.

    b) Inspection of the final product at receiving inspection upon delivery.

    c) Surveillance of vendor to comply company purchasing requirements.

    d) Verification of the supplier’s/subcontractor’s quality system conformance.

Purchasing Information
  • The purchase order will contain the complete details like, type class, style, grade, applicable specification, drawings, process requirements, inspection instruction, and requirement for approval of product, procedure, process, equipment, personnel and any other QMS requirements.
  • The purchase orders will be reviewed and approved by GM or his deputy prior to release.
Verification of Purchased Product
Verification at Supplier/Subcontractor premises.

The verification arrangements and the method of product release will be mentioned in the purchase order. No material will be issued to production without carrying out receiving inspection.

Customer verification of Supplied/Subcontracted Product

The customer representative will be afforded the right to verify the product at supplier/subcontractor’ premises when specified in the contract. The verification by customer will not absolve the responsibility of the company to supply acceptable product.

Production and Service Provision
Production/Service Control

Procedure will address project start up planning and control.

The production/service control is established through documented procedures to ensure that all operations are carried out in a controlled manner through the following:

  • Documented procedures defining the manner of production/service.
  • Compliance with standards, codes, quality plan with acceptance criteria.
  • Use of appropriate equipment and working environment.
  • Monitoring of process parameters and product characteristics.
  • Qualification/approval of processes and equipment as appropriate.
  • Preventive maintenance of equipment for continuing process capability.
  • Criteria for workmanship.

The process control will be documented in drawings, process routing sheet, quality plan etc, listing the verification activities, reference standards/drawings, acceptance criteria, and inspection/hold points, methods for release, delivery and post delivery activities.

The personnel responsible for process control will be mentioned in process routing and inspection sheets.

Service Provision

The field servicing activities based on customer equipment, complaints will be documented, performed, monitored and verified conforming to customer requirements.

Validation of Processes – Special Processes

Capital Middle East LLC establishes the following processes when the resulting output cannot be verified by subsequent monitoring or measurement.

Post curing of GRE products

Capital Middle East LLC establishes specific method and work instructions. The process has been reviewed and approved on the defined criterion. The qualification of the personnel and equipment are approved and the required records are maintained and revalidated by the QA/QC In-charge as and when required.

Identification and Traceability

Procedure will address material/product identification and traceability.

  • Identification and traceability will be maintained from receipt to delivery.
  • Material/product identification as required by the supplier/customer/applicable product specification will be maintained.
  • Control features for replacement of identification marks and records will be maintained.

    • Procedure will address inspection and test status.

  • The inspection and test status of product is identified by stickers/labels at all the stage to indicate the conformance or non-conformance of product with respect to inspection and test performed.
  • The identification of inspection and test status will be maintained from raw materials stage to delivery stage as defined in procedure to ensure that only the product that pass the required inspection and tests (or released under authorized concession) is dispatched used or installed.

    • Application and removal of API Monogram (PART 11)

  • The API Monogram, license number and date manufacture will be applied to product in accordance with the marking requirements in API spec. as applicable with a marking procedure.
  • The API Monogram will be applied only at the licensed facility after determining the conformity to the applicable API specified requirements and applied at final inspection.
  • The QA/QC In-charge will be the authority for applying and removing of API Monogram.
  • The API Monogram will be removed if the product is found to be in nonconformance with API specified requirements shall not bear the API Monogram.
Customer Property
  • The customer supplied product/property provided for use or incorporation into the product/service will be identified, verified, protected and safeguarded.
    The organization has established control features for verification, storage, maintenance and control of customer property.
  • Lost, damaged or otherwise found unsuitable product will be reported to the customer and records maintained.
Preservation of Product

Procedure will address handling, storage, packaging, preservation and delivery of product.

Controls for Handling
  • Suitable material handling equipment will be used to prevent damage or deterioration. All handling equipment will be regularly cleaned lubricated and repaired.
Controls for Storage
  • Finished product/components/materials will be stored in warehouse for easy movement/receipt/dispatch and to prevent damage or deterioration.
  • The stored items will be periodically monitored to ensure fitness for use.
  • Documented records for receipt/dispatch from stores will be implemented.
Controls for Packaging
  • The packaging and marking will be carried out as per the requirements of manufacturer/product/customer specification to ensure conformance.
Controls for Preservation
  • Methods used for preservation and segregation of product until the dispatch of product will conform to product/manufacturer/customer specification.
Controls for Delivery
  • Care will be taken for protection of the quality of product after final inspection and test. The protection is extended to delivery to destination where specified by the customer.
Control of monitoring and Measuring Devices

Procedure will address equipment calibration.

  • All inspection, measuring and test equipment used will be identified and controlled to ensure compliance with the required measurement capability.
  • The selection of the inspection measuring and test equipment is made on the basis of capability, accuracy and precision.
  • All inspection measuring and test equipments are identified and calibrated at prescribed intervals as per the international or national standards. Where no such standards exist, the basis used for calibration shall be documented.
  • The calibration details like equipment type, identification, location, frequency of checks, check method, acceptance criteria and the action to be taken when the results found unsatisfactory etc. are described in the documented procedure.
  • Calibration status is indicated by a sticker or approved identification record. The calibration records are documented and maintained.
  • The following actions are taken when the inspection measuring and test equipment is found out of calibration.

    • a) Examine the records and validity of last calibration.

    b) Analyze the extent inaccuracy.

    c) Re-check the product features.

    d) Re-call the product, which was tested with, out of calibration equipment.

    e) Re-apprise frequency of calibration for the particular equipment.

  • The QA/QC In-charge will be responsible to ensure that the environmental conditions are suitable for the calibrations and storage of test equipment.
  • The QA/QC In-charge will be responsible to ensure that the handling, preservation and storage of test equipment are such that the accuracy and fitness for use are maintained.
  • QA/QC In-charge will safeguard inspection, measuring and test facilities including both test hardware and software from adjustment, which would invalidate the calibration setting.

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT

General

Procedure will address measurement, analysis and improvement.

Capital Middle East LLC will carry out measurement, analysis and improvements to ensure conformity of customer satisfaction, processes, product/services and QMS.

GMonitoring and Measurement
Measurement of Customer Satisfaction

Procedure will address evaluation of customer satisfaction.

  • Customer Satisfaction feed back report will be received, analyzed and incorporated for continuous improvements of process/product/system.
  • Customer complaints will be received, analyzed and incorporated for continuous improvements of process/product/system.
Internal Audit

Procedure will address internal audit.

  • Internal audit will be planned and implemented to verify compliance and effectiveness of the quality system.
  • The scheduled internal quality audit will be conducted annually on all elements of the QMS, by trained auditors independent of those having direct responsibility for the activity being audited.
  • The audit result will be recorded and communicated to take timely corrective action on the deficiencies found during the audit.
  • The management representative is responsible for follow-up audit and he ensures that the corrective action is implemented and that is effective. The results from an integral part of the input to management review.
  • The auditor will check the results of corrective actions due to previous audits.
Measurement and Monitoring of Processes

Procedures will address inspection and testing of process.

Receiving Inspection and Testing
  • Procedure will address receiving inspection and testing
  • All incoming material/product will be inspected or otherwise verified as per the quality plan/documented procedures.
  • In determining the amount and nature of receiving inspection, consideration is given to the amount to control exercised at the subcontractor’s premises and the recorded evidence of conformance provided.
  • The product released without inspection or verification is identified and recorded in order to permit immediate recall and replacement.

    • In-process Inspection and Testing

  • Procedure will address in-process inspection and testing.
  • All in-process will be inspected/tested stage–wise as per the established quality plan/procedure. In-process products will be held until the required inspection and test have been completed, except when released under positive recall procedure
    • Final Inspection and Testing
  • All final finish/final products are inspected and tested in accordance with the quality plan/documented procedure to verify the specified requirements.
  • The final inspection and testing is carried out by quality control personnel other than who performed or directly supervised the manufacture of the products.
  • QA/QC In-charge will ensure that the inspection and test including those specified either on receipt, in-process and final, have been carried out and that the result meets the specified requirements.
  • No product will be released or dispatched until the activities specified in the quality plan/procedure are completed; the associated data and documents are available and authorized by QC personnel.
Monitoring and Measurement of Product and Services

As addressed in section 8.2.3

Inspection and Test Records
  • The inspection and test records will be verified for defined acceptance criteria. Non-conforming products are controlled as per the section 8.3. The inspection and test records will identify inspection authority responsible for release of the product.
  • The records will be maintained and retained for 5 years.
Control of Non-conforming Product

Procedure will address control of non-conformance.

  • Product/material/process/services that do not conform to the specified requirements is prevented from unintended use.
  • Non-conforming product will be identified, documented, evaluated, and segregated for disposition to the concerned departments/sections.
    • Review and Disposition of Non-conforming Product
  • GM, Department Managers and QA/QC In-charge will have responsibility and authority for review and disposition of the nonconforming product in one of the following ways :

    • a) Repaired or reworked to meet the specified requirements.

    b) Accepted with or without repair by concession.

    c) Regarded for alternate applications.

    d) Rejected or scrapped

  • Accepting material/product that do not satisfy manufacturing acceptance criteria provided :

    • a) Materials or products satisfy the design acceptance criteria, or

    b) The violated manufacturing acceptance criteria is categorized as unnecessary to satisfy the design acceptance criteria, or

  • Materials/products are repaired or reworked to satisfy the design acceptance criteria or manufacturing acceptance criteria.
  • Accepting materials or products that do not satisfy the original design acceptance criteria shall satisfy the changed or new design acceptance criteria provided :

    • a) The original design acceptance criteria is changed per paragraph and

    b) The materials or products satisfy the new design acceptance criteria.

  • Where required by the contract, the proposed use or repair of product, which does not conform to the specified requirements, is reported for concession to the customer.
  • The details of non-conformity and repairs are recorded, documented and maintained to denote the actual condition.
  • Repaired and/or reworked product shall be re-inspected in accordance with the quality plan and/or documented procedures.
  • Department Managers will initiate corrective action if any non conformity are detected after delivery of product or use by customers.
    • Field Non-conformities
  • Customer complaints treated as field non-conformities will be identified, documented, analyzed, actioned and records maintained.
Analysis of Data

Procedure will address analysis of data The production Manager will ensure Collection and Analysis of Data from the Operational records and prepare Graphical Representations for the following minimum areas:

  • Non-conformance trend analysis.
  • Customer complaint trend analysis, customer satisfaction.
  • Delay of delivery of product/services.
Improvement

Procedure will address improvement

Continual Improvements

The corrective and preventive action taken and the trends identified will be used to continually improve the performance of product/process/systems.

Corrective action

Procedure will address corrective action

  • The corrective actions taken to eliminate the causes of non-conformities will be based on magnitude of problem and commensurate to the risks encountered.
  • Changes in the procedure resulting from corrective and preventive action will be implemented, recorded and maintained.

    • Corrective action control will include:

  • Effective handling of customer’s complaints and report of product non-conformities.
  • Investigation of the cause of non-conformities relating to product or system and recording the results of investigation.
  • Determination of the corrective action needed to eliminate the cause of non-conformities.
  • Application of controls to ensure that corrective action is taken and that is effective.
Preventive Action

Procedure for preventive action control will include:

  • The use of appropriate sources of information such as process and work operation which affect product quality, concessions audit results, quality records and customers complains to detect, analyze and eliminate the causes of non-conformities.
  • Determination of the steps needed to deal with any problems requiring preventive action.
  • Initiation of preventive action and application of control to ensure that it is effective.
  • Ensuring that relevant information on action taken is submitted for management review.
  • The records of results of action taken will be maintained.
  • The company will ensure that any preventive action is effective and records will be maintained.